SESTEK
Berçem Canli is an experienced professional currently serving as a Product Specialist at SESTEK since April 2023, where responsibilities include writing technical and UI/UX user stories and collaborating with cross-functional teams to define product requirements. Prior experience includes working as a Data Analyst at Trendyol Group from June 2021 to January 2022, where delivery data analysis enhanced local and international processes. Berçem also completed an academic internship at Bilkent University, focusing on Covid-19 testing centers, a marketing internship at QNB Finansbank, and a production internship at Meteksan Matbaacilik, all contributing to diverse skill development in data analysis, marketing, and operational efficiency. Berçem holds a Bachelor of Engineering in Industrial Engineering from Bilkent University, graduated in 2021.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.