SESTEK
Ergun Korel is an experienced Agile Transformation Coach currently working at Sestek since September 2020, where the focus is on implementing AI-powered conversational solutions for organizations. As a freelance Agile Coach since 2018, Ergun provides coaching, training, and consulting services to various organizations and startups, utilizing methodologies such as Scrum, Kanban, Lean, and Design Thinking. Previous roles include serving as CIO and Agile Coach at Tematik AUTO-ID Systems and Main A.Ş., where Ergun led significant transformations and project completions. With a background that includes positions at T-HOS Hukuk Otomasyon Sistemleri Yazılım A.Ş. and Jacobs Engineering, Ergun possesses a comprehensive understanding of Agile practices and project management across diverse sectors. Ergun holds a Bachelor's degree in Economics from Istanbul University.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.