SESTEK
Fizzah Junaid is an experienced professional currently serving as a Product Analyst and Project Management Specialist at SESTEK since December 2022. Prior to this role, Fizzah was a Software Project Engineer at Radity from December 2021 to December 2022 and worked as an Inside Sales Representative at Trio Mobil between November 2020 and December 2021. Trio Mobil is recognized for its innovative IoT solutions aimed at various industries, including manufacturing and retail. Fizzah's earlier experience includes positions as an Undergraduate Research Assistant at Bilkent University and two Electrical Engineering internships at Munif Al Nahdi Group in Dubai. Fizzah holds a Master of Science in Engineering and Technology Management from Boğaziçi University and a Bachelor of Science in Electrical and Electronics Engineering from Bilkent University.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.