SESTEK
İbrahim Onat is a seasoned software development professional with extensive experience in various roles since 2010, currently serving as a Software Development Manager at Sestek. Responsibilities include writing efficient code, executing full lifecycle software development, creating and maintaining documentation, and overseeing project scalability and maintenance. Prior positions include Software Engineer at Medyasoft, focusing on web development and project analysis, and MIS Technical Assistant Specialist at ASSISTT A.S., where İbrahim held roles from project management to software development and database administration. İbrahim holds a BSc in Electronic and Computer Education from Sakarya University and has completed studies at Marmara University and Çanakkale Technical High School.
This person is not in any offices
SESTEK
1 followers
Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.