SESTEK
Murat Ilkdogan is an experienced technology professional currently serving as the Manager of DevOps Platform and Cloud Infrastructure at SESTEK since October 2023. Previously, at Amazon Web Services (AWS), Murat held the position of Senior Solutions Architect, where responsibilities included aiding customers in cloud migration and providing architectural best practices for customer experience workloads. Murat has extensive experience in software engineering and development, having worked as a Senior Software Engineer at ACT Commodities, Expert Software Engineer at NICE Ltd, and holding various roles at Sestek. Additional experience includes positions at Gemalto, Deloitte, and Aselsan, demonstrating a strong background in software design, project management, and technical consulting. Murat holds a B.S. in Electrical and Electronics Engineering from Bilkent University and an M.S. in Computer Engineering from Middle East Technical University.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.