SESTEK
Murat Kebabcı is a seasoned software engineering professional with extensive experience in various roles across multiple companies. Since May 2017, Murat has served as a Lead Software Engineer and previously as a Research and Development Engineer at SESTEK. Prior to this, Murat led software development teams and worked as a senior developer at OTI Holding from March 2013 to May 2017. Additional experience includes positions as a Technical Consultant at HIT Soft and TIRSAN Treyler AŞ, co-founding and serving as a Senior Software Developer at Muvitech, and holding senior developer roles at BeyazKüre Bilişim, Tekfen Sigorta, and Show TV. Murat began a career in software development at Akiman ICS and NextiraOne. Murat Kebabcı holds a Bachelor of Science in Mathematics Engineering from Yıldız Teknik Üniversitesi and a high school degree in Computer Programming from Maçka Akif Tuncel Technical Anatolian High School.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.