SESTEK
Mustafa Cem Çakır is a Data Processing Specialist at SESTEK since March 2023, previously serving as an In-house Translator for the Turkish Ministry of Justice from March 2018 to February 2023, and as an Intern Translator at Nova Translation Services in August 2016. Mustafa Cem Çakır holds a Bachelor of Arts degree in Translation and Interpretation (English-French-Turkish) from Bilkent University, attained in 2017, and is currently pursuing a Master of Arts in Banking and Finance at Anadolu University. Additionally, Mustafa Cem Çakır completed a Master 1 in Translation at Université catholique de Louvain during the 2015-2016 academic year.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.