SESTEK
Serhan Mert KIR's work experience includes various roles in software development and engineering. Serhan Mert is currently the Director of Software Development at Sestek, starting in January 2021. Prior to this role, they were a Software Architect at Sestek from August 2020 to January 2021. In their previous position at Turkcell, they served as an Expert Software Developer from June 2017 to August 2020. Before that, they worked at Turkcell Technology Research and Development as a Senior Software Engineer from June 2012 to June 2017. Earlier in their career, they held the position of Software Team Head at SESTEK Speech Enabled Software Technologies from October 2008 to June 2012, where they developed VoIP IVR solutions and managed the IVR Software Development Team. Serhan Mert also worked as a Software Engineer at Siemens from September 2006 to June 2007, and at Nux from February 2006 to September 2006. In these roles, they developed software utilizing various programming languages such as C++, C#, JAVA, and worked on projects involving GUI-based software, physical environment simulation software, and IVR solutions.
Serhan Mert KIR completed a Bachelor's degree in Computer Science from Istanbul Technical University. Serhan Mert studied at the university from 2001 to 2006.
This person is not in any offices
SESTEK
1 followers
Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.