SESTEK
Talat Can Atılgan is a seasoned professional currently serving as a Senior Product Owner at SESTEK since April 2021, where responsibilities include leading AI-based interaction analytics solutions development and managing product backlog prioritization. Prior to this role, Talat worked as a Project Manager at VEYKA Construction Inc. from June 2018 to March 2021, focusing on project planning and timely execution. Earlier experience includes positions as an Invigilator at IDP Education Ltd and an Intern at UBMS Project Management and Limak Group of Companies. Talat holds a Master of Science in Engineering Management from Orta Doğu Teknik Üniversitesi, and is currently pursuing a Master of Science in Applied AI at Luleå University of Technology. Additionally, Talat earned a Bachelor's degree in Civil Engineering from Orta Doğu Teknik Üniversitesi.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.