Timothy Fikentscher

Customer Success Manager, Enterprise at SevenRooms

Timothy Fikentscher is a seasoned Client Success Manager with extensive experience in strategic client management and revenue optimization. Currently employed at Sojern since November 2021, Timothy has successfully managed significant accounts such as American Airlines and Choice Hotels International, contributing to revenue growth and client retention. Prior to Sojern, Timothy held the same position at FareHarbor, managing a portfolio of 200 accounts with $2.1 million in annual recurring revenue. Timothy's management expertise was further developed as General Manager at Wedgewood Weddings, overseeing a team of 35 and handling full P&L responsibilities. Additional roles include Opening Manager at Wedgewood Weddings and Supervisor at Silky Jones Bar & Cocktail Lounge. Timothy holds a Bachelor of Science in Hotel Administration from Cornell University, earned in 2015.

Location

New York, United States

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SevenRooms

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SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to automatically drive revenue and profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat visits & orders. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf.


Employees

201-500

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