Silvia Ricchiardi

Silvia Ricchiardi is an experienced operations and account management professional with a diverse background in support operations, digital management, and business development. Currently serving in Operations at Shield since March 2023, Silvia previously held roles at BOOM as Digital Operations Manager and Live Operations Manager, overseeing support operations across multiple regions and managing a team of specialists and agents. During a tenure at Uber from July 2017 to April 2020, Silvia established key account management processes in Italy, launched Uber Eats in major cities, and significantly increased restaurant partnerships. Silvia's educational background includes a Bachelor of Science in Business Administration from the University of California, Berkeley, and an Associate’s Degree in General Business from City College of San Francisco.