We use facts, not fiction, to build narratives and make decisions. We believe strong hypotheses are the start, not the end. We respect each other’s time and show up with the data and an explanation for what it means.

We try without fear and learn without ego. We make good mistakes. We seek, accept, and apply feedback.

We constantly invent, measure, and iterate. We do things that don’t scale. We reject the phrase “That is how it’s always been done” and don’t let perfect get in the way of better.

We build bridges and recognize we can all teach, coach, and mentor each other. We strive to make ourselves redundant and avoid single points of failure.

We think in terms of value chains and focus on the process. We prioritize and solve our Partners’ and Customers’ problems over our own convenience.

We are relentless in our drive to deliver on our commitments. We ruthlessly prioritize, communicate often, and are willing to let fires burn in pursuit of what really matters.

We touch the bottom of the ocean and consider no job too small. We self-serve, help ourselves, take the problem as far as we can, and when needed ask others for help. We own our mistakes.

We share the truth even when it is painful. We have the meeting in the meeting. We embrace mutual feedback and hold each other accountable, as individuals and as teams. We ask ourselves: “Did I ask them? Did I tell them?”.

At Shiftsmart, we’re building the future of labor. Our platform powers the modern workforce with over 800,000 workers in 50+ countries, and customers that include Google, Deloitte, McDonald’s, and Facebook. Since the inception of the business, we have grown 2-3x annually, with over 1M shifts worked. We empower hourly workers to find more work, increase their earnings, and control their own schedules, while also enabling employers to increase fulfillment, reduce turnover, and improve quality.

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Richard Zicchino

Eva Gliozeryte

Jeff Tinker

Aleena Raza

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