Jannatul Ferdous

Jannatul Ferdous has been serving in Customer Service Management at Shikho since February 2022, where responsibilities include managing online chat inquiries, escalating issues as needed, and overseeing daily operations and sales to enhance revenue, customer satisfaction, and agent productivity. Prior to this role, Jannatul worked at Home and Beyond from September 2020 to February 2022, focusing on handling inbound queries, collecting leads, processing orders, and providing order confirmations. Jannatul holds a Bachelor's degree in Computer Science and Engineering from Daffodil International University, completed between 2016 and 2019, and has a strong academic background in science with qualifications from Ideal School and College (HSC) and A.K. High School & College (SSC).