Kendra Hedrick

Kendra Hedrick currently serves as a Payment Operations Specialist at Shopmonkey, where responsibilities include developing and maintaining a comprehensive payments documentation knowledge base and collaborating with Training and Enablement teams to enhance client-facing resources. Prior to this role, Kendra was a Payment Support Specialist at Shopmonkey, focused on creating an integrated Payments Knowledge Base and providing tier 3 support for clients. Kendra's extensive experience spans over 14 years at CoastHills Credit Union in various support operations roles, emphasizing fraud detection, quality control, and regulatory compliance. Kendra began a career in customer service with positions at Bath & Body Works and Best Burgers Lakewood, ultimately building a strong foundation in operations and client relations. Kendra holds two Associate of Arts degrees from Allan Hancock College in Speech Communications and Liberal Arts.