Lorena J.

Lorena J. is an accomplished professional with extensive experience in financial operations, quality assurance, and customer service across various industries. Currently serving as a Senior FinOps Analyst at Shutterstock since January 2019, Lorena J. has a strong background in chargeback disputes, invoicing, and billing operations. Previous roles include quality assurance at Yalwa, dispute resolution at PayPal, and various customer experience positions at Airbnb, showcasing expertise in mediation and support for a diverse clientele. Additionally, Lorena J. possesses entrepreneurial experience as a business owner and web designer, along with a rich history in multilingual translation and content creation at Grupo Correos. Lorena J. holds multiple degrees, including certifications in anti-money laundering and digital journalism, and is currently pursuing a degree in communication.