Side
Robert Russel Punongbayan is a skilled technical support representative currently employed at PTW since December 2023, with prior experience at Exacot from April 2023 to October 2023, where interactions included assisting tech-savvy customers through live chat and email while troubleshooting issues. Prior roles include serving as a Customer Happiness Executive at Philippines AirAsia, Inc. from December 2021 to March 2023, managing support tickets and providing exceptional service to guests, and as a Preflight Executive at AirAsia from September 2020 to November 2021, focusing on operational efficiency during flight disruptions. Earlier experience as a Quality and Safety Officer at SEAir involved preparing documentation for safety management and compiling reports for senior management. Robert holds a Bachelor of Science in Aeronautical Engineering from Holy Angel University, earned in June 2020.
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Side
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Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world. Founded in Japan over 30 years ago, Side has since grown to become a global force with over 40 studios in 15 countries worldwide across North America, Europe, South America, and Asia.