Sheena Ohuiginn

Sheena OhUiginn is an experienced professional in customer experience (CX) and product management, currently serving as the Manager of Implementation & Partner Services at Siena AI, where responsibilities include designing AI implementation services. Previous roles include mentoring in CX strategies at Mentors CX and managing product development at PartnerHero, focusing on a CX service product for the Shopify App Store. Sheena has held various positions at Shopify, including Program Manager for the Apprentice Product Manager Program and Senior Experience Manager, emphasizing support experience and partner retention. Additional experience includes digital development and project management for diverse clients, administrative roles in the music industry, and leadership positions with organizations supporting independent artists. Sheena holds an MBA and a Master’s in Music Business, alongside a Bachelor of Arts in Art & Culture Studies and Communications.