SIGMA EMEA
Mohamed Alenany is an accomplished Service Delivery Manager and Application Support Technical Team Leader at SIGMA EMEA since November 2018, overseeing a team of 19 members to ensure smooth service delivery to customers. With a strong background in application support, Mohamed has held various roles including Senior Application Support Analyst and Application Support Analyst, focusing on CRM and OSS systems. Previous experience includes IT Operations Engineer positions at Orange Egypt and Mobinil, where responsibilities involved monitoring operational systems and ensuring SLA compliance. Earlier in their career, Mohamed worked as a Sales Engineer and Project Manager at Protrade, engaging with European companies in heavy industries. Mohamed holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from the Arab Academy for Science, Technology and Maritime Transport.
SIGMA EMEA
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SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Africa and Asia. Our target is to enrich the Digital Transformation Journey of the CSPs and bridge the gap between Technology and Business stakeholders. By employing the region’s best IT/Telecom experiences, SIGMA started in 2014 and managed to gain the trust of leading mobile operators in the MEA region, then expanded its footprint to many others in Asia and Europe. Our offices are in Egypt, Pakistan, Bangladesh, Saudi Arabia, Emirates, and Kuwait. We achieve seamless mobilization, deliver high ROI, and utilize state-of-art methodologies in our delivery. Across the most sophisticated Telecom Business Process Solutions, we specialize in Revenue, Customer, and Product Management, while complementing the existing Core BSS with products that shorten TTM and improve revenue. Our partners in success are Nokia, NTS, Atos, Velti, Huawei, Matrixx, IPMFRANCE, Eastwind, Ericsson, WBN, Telenco, Nexign and Paymob. In addition, we serve STC, WE, Etisalat, Zain, Banglalink, Ooredoo, MTN, Orange, Malitel, Mattel, Togocel, Lebara, Syriatel, Optcl, Epic, and Ethio Telecom.