Luize Lazdane

Luize Lazdane is a seasoned customer success professional with extensive experience in account management and strategic client relationships. Currently serving as Senior Customer Success Manager at Signal AI since September 2019, Luize has achieved significant milestones, including maximizing a customer portfolio value to £1.3 million in ARR and delivering targets of 104% NRR and 100% GRR in 2022. Previous roles at Gorkana involved client retention and growth through comprehensive account management, where Luize handled onboarding, strategy development, and upselling initiatives. With a solid academic foundation, including a Bachelor's Degree in Communication and Media Studies from Goldsmiths, University of London and a Diploma in Forensic Psychology, Luize combines industry knowledge with a proactive approach to ensure customer satisfaction and long-term partnerships.