The Technical Support and IT team at Signifi Solutions Inc. is responsible for ensuring the seamless operation and support of the company's innovative automated retail kiosks. Tier 3 Support handles complex technical issues that escalate beyond initial customer service interventions. The Technical Presales Engineer collaborates with the sales team to provide high-level technical expertise during client engagements. The IT Systems Administrator manages and maintains the company's IT infrastructure to ensure optimal performance and security, enabling a smooth and efficient user experience for both internal and external stakeholders.