Simple App
Alex Khitrenko is an experienced professional in customer experience and support, currently serving as the Head of Customer Experience at Simple App since August 2021, where leadership responsibilities include managing a dynamic team and enhancing customer journey processes. Prior to this role, Alex was the Head of Customer Service, overseeing strategy and support for a team of 70. Experience also includes positions as Customer Support & Care Team Lead at Simple App and Senior Customer Support at Panzerdog, complemented by earlier work as a Customer Care Consultant at Yandex Go. Alex holds a Master's degree in Strategic Management from the Higher School of Economics and a Bachelor's degree in Fundamental and Applied Linguistics from Ural State Technical University.
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Simple App
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The Simple app coaches people on long-term weight loss and healthy eating. We empathize with the frustration people feel as a result of fad diets, false promises, and confusing health info. So everything we recommend is delivered with care (not judgment!) and intentionally free from unreasonable, unsustainable, and joyless dieting practices. That's right — Simple’s practical weight loss approach doesn't require calorie counting, cutting out essential food groups, or weighing every bite. Simple members are supported to make steady progress towards their desired weight and a healthier lifestyle through our positive, easy-to-follow daily coaching — which centers on: 1. The expertise of our Science team (with experts in nutrition, behavior change, digital health, and medicine), making sure everything we put out into the world is evidence-based. 2. Avo, the in-app AI coach that provides proactive prompts, timely tips, and real-time answers to guide our users throughout their health journey, 24/7. 3. Flexibility, so our users can learn and adopt wellness strategies gradually, at their own pace.