Alan An

Alan An is an experienced insurance specialist at SimplePractice, where responsibilities include addressing customer inquiries regarding the platform's insurance billing features, providing timely support, and conducting live onboarding sessions to enhance customer engagement. Prior roles include client support at Fulgent Genetics, where Alan coordinated customer inquiries and test fulfillment, and serving as an educator in adaptive and independent living skills for individuals with developmental disabilities at Roman Empire Agency. Alan also has experience as an instructional leader, assistant program director, and assistant manager in various organizations, all contributing to strong customer service and problem-solving skills. Alan holds a Bachelor's Degree in Logistics, Materials, and Supply Chain Management from California State University-Long Beach.