Mir Ikram Ahmed

Mir Ikram Ahmed has a diverse and extensive work experience spanning over 15 years. Mir Ikram began their career as a Team Lead at ASYST Technologies LLC, where they managed a team of 25 agents and handled dialer/lead management cold calling. Mir Ikram then moved on to Diallog Telecommunications Corp. as a Team Lead, where they handled outbound escalation calls and worked on lead generation.

In 2006, Mir joined Dell as a Technical Support Specialist, providing hardware and software support for Dell Laptop customers in Canada and the United States. Mir Ikram then transitioned to HSBC Private Banking, where they served as a Senior Account Executive. In this role, they handled inbound and outbound calls, managed escalated collections, and was a part of the fraud investigation team.

Mir later moved to Fast Fixx as a Senior Team Lead, responsible for managing a team of 35 operators in inbound and outbound processes, ensuring service level targets were met, and handling attrition and shrinkage management. Mir Ikram then joined Home Credit India as a Senior Team Lead, where they managed all aspects of the operations team, conducted weekly reviews, and provided constructive feedback.

Most recently, Mir worked at Simplilearn as a Senior Inside Sales Manager, utilizing their sales expertise to drive revenue and manage the sales process. Throughout their career, Mir has demonstrated strong leadership skills, effective team management, and a keen eye for identifying areas of opportunity.

Overall, Mir Ikram Ahmed's work experience showcases their versatility, adaptability, and expertise in various industries and roles.

Mir Ikram Ahmed attended the Cambridge Institute of Technology, where they obtained a Bachelor's degree in Business/Commerce, General.