Navina Joseph

Navina Joseph is an accomplished Customer Success leader with extensive experience across multiple sectors, currently serving as the Head of Customer Success for Onboarding Services APAC at Sinch since January 2024. Previously, Navina held the position of Head of Customer Success at Sinch MessageMedia from July 2021 to December 2023, where significant achievements included driving customer product utilization by 50% and maintaining a churn rate under 5%. During a tenure at Testgrid, from February 2017 to June 2021, Navina managed a team responsible for generating approximately 70% of the company's revenue and consistently exceeded performance targets. Navina's career also encompasses roles at Nextgen Group, M2 Telecommunications Group Ltd, Huawei, and Nortel, showcasing a strong track record in account management, sales support, and customer satisfaction. Navina holds an Advanced Diploma in Business from the University of Southern Queensland and a Higher School Certificate from North Sydney Girls High School.