Olle Karlsson

Olle Karlsson has extensive experience in support management, currently serving as the Head of Support Excellence at Sinch since March 2014, where responsibilities include driving improvements in support and technical organizations through automation and incident management. Previously, Olle held positions such as Head of Support, overseeing the 24/7 support for Enterprise customers, and Support Team Leader, focusing on team planning and training while addressing customer escalations. Olle started a career in support as a Support Engineer for Enterprise customers and has a background in IT as an IT Technician at Nybro Kommun from June 2012 to March 2014. Olle holds a Bachelor’s degree in Computer Science from Linnaeus University, completed in 2012.