Chris Turner

Chris Turner is a seasoned professional with extensive experience in customer insights and voice of the customer analysis. Currently serving as a Senior VOC/Speech Analyst in the Consulting Division at Davies since November 2022, Chris previously held key roles at DAZN Group as Head of People Insight & Experience and Customer Insights Manager, focusing on employee journey mapping and managing VOC programs. Prior positions include Customer Feedback Manager at Wolverhampton Homes, Customer Listening Lead at Aviva, and Business Insights Analyst at Acumen Solutions. Chris's career also features significant contributions as Principal Consultant at Process Benchmarking Ltd and EMEA Marketing Controls Analyst at J.P. Morgan. Holding a BSc in Mathematics from Loughborough University, an MA in Forensic Linguistics from Aston University, and a Postgraduate Diploma in Economics from Loughborough University, Chris has developed a robust skill set in data analysis, process improvement, and customer experience optimization.