Terrence Powers

Terrence Powers has a diverse range of work experience. Terrence recently worked at Slipstream IT as an Onsite Deskside Engineer and previously held the role of Depot Subject Matter Expert. Terrence also worked as a Service Desk Team Lead and Senior End User Services Engineer at Slipstream IT. Prior to that, Terrence worked as a Service Desk Specialist at Arraya Solutions and as a Service Desk Analyst at HighPoint Solutions. Terrence also gained experience at SAP as a Production Control Coordinator and at Finance of America Mortgage LLC as a Service Desk Technician. Terrence has previous customer service experience as a Barista at Starbucks and as a Guest Service Desk Representative at Days Inn. Terrence began their career at AmeriHealth Caritas, working as a Production Control specialist. Throughout their career, Terrence has demonstrated strong technical skills, attention to detail, and the ability to effectively communicate with customers.

Terrence Powers attended Archbishop Ryan High School from 2007 to 2011. Terrence did not obtain a degree or choose a specific field of study during their time in high school. In terms of additional certifications, Terrence has obtained several certifications from LinkedIn, starting from 2020 to 2022. These certifications include Learning ServiceNow, ServiceNow: Basic Administration, Windows 10: Troubleshooting for IT Support, Customer Service: Problem Solving and Troubleshooting, Learning PC Maintenance and Performance (2018), Phone-Based Customer Service, Windows 10: Administration (2016), Asking for Feedback as an Employee, macOS Big Sur New Features, macOS for IT Administrators, Windows 10: Manage and Maintain Windows 10, Windows 10 May 2020 Update Essential Training, Windows 10: Implementation, Learning Dropbox, Learning ITIL®, Learning Zoom, Office for iPad and iPhone Essential Training, iOS 13 and iPadOS: iPhone and iPad Essential Training, macOS Catalina Essential Training, and IT Service Desk: Customer Service Fundamentals. These certifications suggest a focus on IT support and customer service.