SMA Technologies
Merly Thomas has an extensive work experience in various roles and companies. Merly is currently working at SMA Technologies as the Director of Customer Support Operations, where they focus on enabling technology solutions and innovating operational excellence. In this role, they manage a team across multiple continents and works to optimize team performance.
Prior to their current role, Merly worked at SAP - Concur as the Manager of Production Support. In this position, they managed a team of data analysts and successfully transitioned each employee to new opportunities in light of a Sunset Notice. Merly also operationalized and streamlined a large volume of data feeds and files.
Before joining SAP - Concur, Merly was a Manager of Client Experience at Streamline Health. In this role, they managed a team of technical support associates and supported over 100 clients in the Healthcare IT market space.
Merly also has experience as a Software Developer - Salesforce at Medical Research Consultants, where they worked on designing and supporting Visualforce pages, developing Apex triggers and classes, and configuring custom objects and fields.
Earlier in their career, Merly held various roles at Streamline Health Solutions, Inc. Merly worked as a Lead Customer Support Engineer, providing support for JAVA, .NET, and SQL EMR applications. Merly also worked as a Lead Software Engineer, where they designed product specifications, reports, and business elements.
Overall, Merly Thomas has a diverse background in customer support, operations, and software development, with a focus on optimizing processes and achieving operational excellence.
Merly Thomas has a Bachelor of Science (BS) degree in Electrical Engineering from the University of Houston. The start and end years of their education are not specified.
SMA Technologies
OpCon by SMA Technologies delivers the power and scalability of Enterprise Workload Automation without the complexity. With OpCon, financial institutions, insurers, and other financial services businesses can easily automate manual tasks and seamlessly orchestrate workloads across business-critical operations to save time and reduce cost by eliminating human error and deploying IT resources on strategic initiatives. OpCon controls your entire IT environment and easily scales automation as business needs grow. Services offered: Automation Consultancy- SMA's experienced automation consultants assist clients with identifying automation opportunities, creating an implementation roadmap, and executing as much of it as the client requires. Managed Automation Services- Our MAS team provides automation on demand for clients who need a long-term automation expert working as an extension of their team. MAS will monitor automation environments, solve issues, and implement the long-term automation plan of our clients.