Rick Zaccari

Rick Zaccari is an accomplished Customer Success leader with extensive experience in managing high-value portfolios across various industries. Currently serving as Principal Customer Success Manager for Strategic Accounts at Smarsh since April 2019, Rick focuses on churn reduction and account expansions for a portfolio of key financial technology clients generating over $21 million in annual recurring revenue. Previously, Rick held significant roles at Sisense, Perchwell, Onboard Informatics, Eagle Productivity Solutions, Atair Aerospace, and Prudential Financial, demonstrating expertise in driving product adoption and enhancing customer relationships. Rick's educational background includes an MBA from Louisiana State University and a BA in Marketing from Southeastern Louisiana University.