Smart Host
Laura Kuffner possesses extensive experience in customer success and tourism management. Currently serving as Team Lead Customer Success at Smart Host GmbH since September 2020, Laura previously held the role of Customer Success Manager. Prior experience includes a Trainee Revenue Management position at H-Hotels from September 2019 to August 2020 and various roles at across spain, including Assistant Project Manager and Marketing Assistant, alongside an internship in the operational area. Laura's career in hospitality began with an internship in reception and guest relations at Adrián Hoteles. Laura earned a Master of Arts in International Tourism Management from the University of Applied Sciences Worms and a Bachelor of Arts in Tourism Management from Ostfalia - University of Applied Sciences.
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Smart Host
Smart Host is a CRM and guest management system that collects all guest-relevant information in one place. This data is used for highly targeted, automated campaign suggestions. Your backoffice can launch these campaigns (100% GDPR compliant) in minutes and in multiple languages. You can track the success of these campaigns down to the level ofeach and every booking generated. Smart Host: one tool, returning guests, more bookings.