Michael McGarrigle

Michael McGarrigle is a seasoned professional in technical support and management, currently serving as the Sr. Manager of Technical Support at Smartsheet, where responsibilities include overseeing a technical team for Smartsheet Control Center and Resource Management and managing escalation and service impact response programs. Previous roles include Support Manager for Tier 3 Escalations and Tier 3 Escalation Lead at 2rbConsulting, Inc., where leadership was provided to engineering teams for complex customer problem resolution. Prior experience encompasses a Technical Support Engineer role at K2, and various positions at Microsoft, including Technical Account Manager for Public Sector Services. Michael's military background includes significant leadership positions, such as Company Commander in the Illinois Army National Guard and Chemical Operations Officer in the U.S. Army. Michael holds a Master’s degree in Computer Science and a Bachelor’s degree in Law Enforcement and Justice Administration from Western Illinois University.