Nicholas M.

Nicholas M. has extensive experience in technical support and operations management, currently serving as Technical Support Lead at Smartsheet since September 2021, following roles as a Tier 3 and Tier 2 Escalations Engineer. Previously, Nicholas held the position of Tier 2 Escalations Specialist at 2rbConsulting, Inc. and served as IT & Facilities Manager at Onyx Agronomics, where responsibilities included compliance with industry standards and management of technology systems. Nicholas's background also encompasses consultancy at Intelligent Partnerships, operations management at Seaport Petroleum, and project management at Operation Military Family Cares, focusing on veteran assistance. Early career experience includes labor relations at the Port of Seattle and leadership as an Infantry Team Leader in the US Army. Nicholas earned a Bachelor's degree in Network and System Administration from ITT Technical Institute-Seattle.