Smartz Solutions
Cindy Van Wyk is currently serving as the Chief Operating and Customer Experience Officer at Smartz Solutions. With a background in law and extensive experience in various managerial roles in the BPO industry, she has held positions such as Director of Operations at IntelliBPO, Strategic Account Manager at Intuate Group, and Head of Operations at Bankserv. Cindy also has a Master of Laws degree in International Economic Law from the University of South Africa and a B.Proc in Law from the University of Pretoria.
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Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.