Smartz Solutions
Henry McCracken is currently the CEO and General Manager at Smartz Solutions since July 2018. Prior to this role, Henry held various positions at Aspect Software from April 2000 to July 2018, including Regional Vice President Sales for Africa and Regional Sales Director. He completed his Business Management Diploma in Business Administration and Management from Damelin Business Management in 2000-2001, after having studied at the University of Johannesburg from 1980-1985.
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Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.