Smokeball Australia
Michelle Ricketts is an experienced professional in client success and account management, currently serving as a Client Success Manager at Smokeball Australia since March 2024. Previously, Michelle held roles such as Client Relationship Manager at Nueva and Customer Success Manager at PaidRight, where responsibilities included leading customer account management and nurturing long-lasting client relationships. With a background as an Account Executive at Gumtree Australia and Partner Manager at Assembly Payments, Michelle has consistently managed and developed business relationships across various industries, including retail, hospitality, and finance, contributing to significant growth and customer satisfaction throughout a diverse career.
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Smokeball Australia
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Designed for and by lawyers, Smokeball is the first and only cloud-based legal practice management software that automatically records your time and activity for you. Law firms using Smokeball's unique time tracking software bill an extra 2 hours per day, which means an extra $135k of revenue per fee earner annually. Whether you bill hourly or fixed fee, Smokeball provides you with powerful insights to understand the profitability of your work. Know exactly where you make and lose money on your matters, to better optimise your practice. With industry-leading document and email management, Law Society approved billing and trust accounting, shared tasks and workflows, secure messaging and file sharing, and automated practice-area-specific legal forms; it is no wonder the most successful small law firms rely on Smokeball to increase their productivity, profitability, and client satisfaction. With Smokeball, enjoy less stress and more success! Discover the Smokeball difference for yourself at www.smokeball.com.au.