Snap One
Joseph Leon Pickett JR has a strong background in technical support and customer service, with experience spanning over 18 years across various companies. Currently employed at Snap One since August 2018, Joseph focuses on troubleshooting technical issues, educating clients about cloud services powered by machine learning and artificial intelligence, and managing customer interactions. Prior roles include serving as a Technical Support Analyst at CPI Security and a Quality Assurance Analyst at Windstream, where Joseph ensured high standards for service delivery and conducted root-cause analyses. Earlier experiences at Time Warner Cable involved security operations and customer care, complemented by management roles in retail at Kiwi PCS Mobile and Beauty Systems Group. Joseph holds a high school diploma from Pender High, obtained in 2000.
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Snap One
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Snap One powers smart living by providing a suite of products, services and software to professional do-it-for-me (“DIFM”) integrators. Our customers include professional DIFM integrators who deliver personalized, immersive experiences to the end consumer. With more than 2,800 proprietary SKUs and a growing network of over 16,000 domestic DIFMintegrators, Snap One combines an end-to-end product ecosystem and technology-enabled workflow solutions which allows integrators to focus on their trade while leveraging the tools and infrastructure we deliver to build thriving and profitable businesses.