Jillian Giannelli

Jillian Giannelli currently serves as the Director of Customer & Product Experience at Snappy since February 2020, where responsibilities include overseeing customer experience initiatives. Prior to this role, Jillian was the Director of Guest Experience at Domio from June 2017 to January 2020, effectively improving guest satisfaction, streamlining processes, and managing the Guest Experience team. Earlier positions include Regional Sales Manager at StudentCity.com, European Travel Specialist/Campus Ambassador Manager at Bus2Alps, and various internships in production management and human resources. Jillian holds a Bachelor of Science in Communications from the University of Massachusetts Amherst, completed in 2012.