Estefania R.

Estefania R. currently serves as the Director of Customer Experience Strategy & Operations at Snoonu since July 2025. Prior experience includes roles as an MBA Consultant for Customer Analytics at Tata Motors and Cx Experience, Strategy & Operations at DoorDash, where contributions involved developing and implementing strategies for chatbot workflows to enhance customer experience. Estefania also held the position of Director of Expansion, New Verticals at REEF, leading growth initiatives in major U.S. cities. Additionally, Estefania was the Operations Lead for Launch at Lyft, focusing on business insights and marketing strategies. Estefania is pursuing an MBA in Sustainable Business at the University of Cambridge, expected to complete in June 2025.