Brian Cronin

Brian Cronin is an accomplished professional with extensive experience at the Social Security Administration (SSA) since September 2002, currently serving as Director of Strategic Network Operations in the Office of Telephone Service. Responsibilities include overseeing the agency's online claim service channel, managing 1,400 employees, and processing millions of claims annually. Previous roles at SSA include Deputy Director of Field Services, Operations Manager, and District Manager, where Brian led various initiatives and divisions focused on customer service, fraud prevention, and operational efficiency. In addition to SSA experience, Brian worked as Project Manager at True North Solutions Inc., managing AI and Natural Language Processing projects for pharmaceutical clients. Educational qualifications include a Bachelor of Arts in Journalism and Political Science from the University of Massachusetts Amherst, an MBA from Suffolk University, and Professional Certified Coach training from iPEC Coaching.