Tia McDonald

Tia McDonald is an experienced professional with a strong background in customer service and human services. Currently serving as a Customer Service Representative at the Social Security Administration, Tia provides comprehensive assistance to beneficiaries and the public across various communication channels. Previous roles include Guest Service Representative at CFG Bank Arena, where Tia enhanced guest experiences, and Human Services Specialist with the Mayor's Office of Children & Family Success in Baltimore, focusing on case management and community outreach. Tia also has significant experience in library services, holding positions at the Enoch Pratt Free Library and Maryland State Library Resource Center, where Tia increased library membership and provided clerical support. Earlier, as a Ticket Supervisor at The Royal Farms Arena, Tia successfully managed patron entry and staff training. Tia holds a Master’s Degree in Human Service Administration/Non-Profit Management from the University of Baltimore, a Bachelor’s of Science in Psychology from Coppin State University, and an Associate's of Arts in Human Service/Mental Health from Baltimore City Community College.