We help companies uncover deep insights and translate them into impactful, innovative product and service experiences that address the business’ and customers’ real needs.

We discover the root cause before jumping to solutions.

Although it may seem faster to solve a customer problem right away, you may lose the opportunity to target the real needs if you don't understand the root cause. We discover insights about your customers, business, and technology, to ensure our solutions are highly relevant and actionable.  

"If I had asked people what they wanted, they would have said faster horses"​ - Henry Ford


We Put Customers In The Center Of Everything That We Do

Good product & service experiences will drive higher loyalty to the brand. In helping companies deliver good experiences, we involve the target customers closely in our human-centered design approach, through customer research, personas, co-creation, and user testing. We believe this is key to ensure that the solutions are not just usable, but meaningful and enjoyable.

"Designing for everybody is designing for nobody"​
 
We Help You Transform

We use customer and business insights and help transform your existing solutions to deliver better experiences. This can happen in different ways, from defining the high-level strategy, designing the experiences, training in-house capabilities, to shaping the organizational culture. 

"Real change comes from within"

Business Development

UX/UI

Consulting

Product Management

Somia Customer Experience

Somia Customer Experience's headquarters in South Jakarta, Indonesia

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People

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