Tonya Sonsini

Tonya Sonsini is a seasoned professional in customer experience, currently serving as the Global Director of Customer Experience at Sophos since February 2025. Previously held the position of Director of Global Customer Experience at Secureworks, where Tonya designed and implemented a comprehensive customer feedback program, optimized a global Customer Success team, and established processes for executive retention and customer health analysis. Tonya has a proven track record in building successful customer success teams and enhancing operational efficiencies, with leadership roles in organizations such as Delve Labs and Prevalent Inc. Additionally, Tonya's career spans various positions, including IT Asset Manager at Freedom Mortgage and Systems Consultant at CS STARS, demonstrating a robust background in technology and customer service. Tonya holds a Bachelor of Science degree in MCIS and Marketing from Drexel University's LeBow College of Business.