Sopra Steria
Jeffrey Adams is an experienced professional in capacity management, incident management, and service delivery, currently serving as a Capacity Manager at Sopra Steria since January 2007. Responsibilities include developing capacity management processes, creating a Capacity Management Information System, and reporting on capacity issues. Previous roles at Sopra Steria also include Incident/Major Incident Manager, Technical Team Lead, and Systems Operations Supervisor, with a strong focus on incident management, team leadership, and service improvement. Prior experience includes serving as a Service Delivery Manager for MOD projects at Bull and as an Associate Lecturer at Chichester College, where Jeffrey delivered courses in electrical installation. Jeffrey has received multiple service improvement awards, achieved significant SLA compliance, and holds various educational qualifications, including a certificate in Electrical Engineering.
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Sopra Steria
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Sopra Steria Group SA, formerly Sopra Group SA is a France-based consultancy, systems integration and application outsourcing company. The Company guides businesses through conversion projects, from the development phase to the implementation phase. Its services include consulting, enterprise resource planning integration (ERP), customer relationship management (CRM), site software engineering, global testing and business intelligence (BI), among others. Sopra Steira Group SA's activities are targeted at the customers operating in different sectors, such as banking, insurance, manufacturing, distribution, public sector, telecommunications and real estate. The Company is present in France, the Benelux, Morocco, Germany, India, Ireland, Spain, Portugal, the Scandinavian region, Italy, the United Kingdom and Switzerland. The Company has such subsidiaries as Cassiopae MEA, COR&FJA AG, HR Access Service Line, Steria SA and Kentor, among others.