Spark New Zealand
Karen W. is a seasoned professional with extensive experience in customer insights and experience management across various sectors. Currently serving as a Customer Insights Partner at Spark New Zealand since August 2021, Karen collaborates with product managers to explore new markets and enhance B2B products. Previously, as a Senior Customer Research Partner at Travelport, Karen established the Travelport Lab community and implemented member engagement strategies. As a Client Experience Manager at Grant Thornton LLP, Karen reinvigorated the voice of the customer program, focusing on client feedback and pain points. With prior experience as a Research Manager at Future Thinking and a Manager of Market Insights & Customer Experience at AMP Financial Services, Karen has consistently contributed to customer engagement and product development. Karen holds a Master of Management and a Post Graduate Diploma in Business & Administration from Massey University.
Spark New Zealand
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Spark New Zealand Limited is a supplier of telecommunications and digital services in New Zealand. The Company operates through three segments: Spark Home, Mobile & Business; Spark Digital, and Spark Connect. The Spark Home, Mobile & Business segment provides fixed line, mobile and Internet services to consumers and the small medium business market, and includes Spark Ventures. The Spark Digital segment integrates information technology (IT) and telecommunications services to provide converged information and communications technology (ICT) solutions for clients. The Spark Connect segment includes its network and IT operations, shared business operations and servicing of wholesale and international customers. The Company provides a range of telecommunications, and ICT products and services, including local, national, international and telephone services; data networks, broadband services and Internet television; IT services and procurement; equipment sales, and installation services.