SPH Analytics, a Press Ganey Solution
Byron Chan has extensive experience in the field of Business Intelligence (BI) and software development. Byron started their career at Salis, Inc. as a Software Developer in 2001 before moving on to roles at RCD as a Senior Software Developer in 2008. From 2010 to 2013, they worked at Stratose, Inc. as a Database/BI Developer, focusing on SSIS packages and SSAS cubes. Byron then joined Select Management Solution in 2013 as a Sr. BI Developer, leading a team of Junior BI developers. Currently, they serve as the Lead BI Architect at SPH Analytics, a position they have held since 2017. Byron's expertise includes using SSIS, SSRS, SSAS, and ad-hoc SQL queries to provide business solutions in the BI industry.
Byron Chan completed a Master of Business Administration (MBA) in Accounting and Finance at The University of Tennessee at Chattanooga in 1995-1996. Byron then went on to earn a Master of Accountancy in Accounting at Georgia State University in 1998-2000. Subsequently, they pursued a Master of CIS in Management Information Systems at Georgia State University from 2000-2001. Additionally, Byron obtained various certifications including Certified Public Accountant in 2001 and multiple Microsoft certifications in the following years.
SPH Analytics, a Press Ganey Solution
SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes. As the top-ranked patient satisfaction measurement firm for health plans by Modern Healthcare, SPH is the recognized leader in the industry and the only company certified to conduct all CMS- and NCQA-mandated experience surveys. SPH serves health plan and provider clients in all 50 states, reaches out to 92 million consumers annually, and aggregates data into proprietary benchmarks that represent 70%+ of the U.S. payer market. Corporate headquarters are in metro Atlanta. SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com.