SPH Analytics, a Press Ganey Solution
Chris Austria has a diverse work experience in the research and analytics field. Chris started their career as a Group Benefits Analyst at Hantz Group in 2013. Chris then moved to Ipsos in North America where they worked in various roles including Research Analyst, Senior Project Manager, and Account Manager from 2014 to 2018. In 2019, they joined SPH Analytics as a Project Director.
Chris Austria earned a Bachelor's degree in Psychology from John Carroll University. In 2014, they obtained a certification in Questionnaire Design for Social Surveys from Coursera.
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SPH Analytics, a Press Ganey Solution
SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes. As the top-ranked patient satisfaction measurement firm for health plans by Modern Healthcare, SPH is the recognized leader in the industry and the only company certified to conduct all CMS- and NCQA-mandated experience surveys. SPH serves health plan and provider clients in all 50 states, reaches out to 92 million consumers annually, and aggregates data into proprietary benchmarks that represent 70%+ of the U.S. payer market. Corporate headquarters are in metro Atlanta. SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com.