Sapna Kumar

Sapna Kumar has extensive experience in the airline industry, currently serving as the Head of Product Passenger Experience & Quality and AVP - Marketing and Media Monetization at SpiceJet Limited since June 2005. In this role, responsibilities include strategic product development encompassing wireless inflight entertainment, food and beverage development, airport branding, and in-flight communication. Previously, as Deputy General Manager and Senior Manager, roles included overseeing product development, maintaining industry standards, and ensuring product visibility. Earlier career positions at SpiceJet involved managing quality assurance for in-flight services and leading cabin crew performance. Kumar began career as Cabin Crew at Jet Airways from May 2001 to March 2005, establishing a foundation in customer service and operational excellence.