Splashtop
Eric Hua is a skilled Technical Support Engineer at Splashtop Inc. since August 2021, specializing in providing technical support and consultation services to end-users. Responsibilities include issue identification, escalation of priority issues, customer training, and liaising between various teams to address customer feedback. Prior experience includes roles as a Technical Support/RMA Associate at LTS, where Eric troubleshooted network-related problems, and as an IT Technician at Managed Facilities Solutions, focusing on customer support and network management. Eric also held a supervisory position at EA-E Machining, overseeing production and workflow optimization. Educational background includes studies at San Jose State University and De Anza College.
Splashtop
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Based in Silicon Valley, Splashtop delivers next-generation remote access and remote support software and services for enterprises, academic and research institutions, government agencies, small businesses, MSPs, IT departments, and individuals.