Shadie Lara Granados

Shadie Lara Granados is an experienced professional in customer support and operations management, currently serving as a Senior Operations Manager at SpotOn since October 2019. Previously, Shadie held various roles at SpotOn, including Customer Support Manager and Customer Experience Associate Manager, demonstrating a progressive career in enhancing customer interactions and support strategies. Prior experience includes positions at American Express, where Shadie worked as a Customer Service Advocate and Bilingual Customer Service Representative. Shadie holds a Licenciatura in Marketing from Universidad del Valle de México, completed between 2017 and 2021.