Dan Thompson

Dan Thompson is an accomplished professional with extensive experience in customer care and training management. Currently serving as the Director of Training, Quality Assurance, & Communications at St. Jude Children's Research Hospital, Dan oversees training development and execution across contact center operations while leading initiatives that improve quality assurance and staff development. Prior roles include Senior Manager of Customer Care at United Airlines, where Dan managed a substantial corporate customer care enterprise and implemented continuous improvement initiatives, and Assistant Director at Continental Airlines, contributing to the corporate customer care strategy during the merger with United. Dan holds a Bachelor of Arts in International Studies and Business Administration from Texas State University and has educational experience at The London School of Economics and Political Science.